Executive Team Development at CSL

Executive Team
Development

CSL removes silos, unifies, and grows business at every level of the organization

Challenge

CSL in Hong Kong, an international telecommunications firm, was experiencing significant growth in market share, but due to the level of disunity and silos within the executive leadership team, they were unable to handle greater business opportunities or remain scalable and sustainable. The disjointed executive leadership team was operating as 14 individual entities rather than a unified team that worked together, trickling down to every level of the organization and causing time and energy to be wasted on internal strife and individualistic company culture, affecting employee morale.

Reduced turnover, removal of silos, and a win-win culture improved morale at the whole organization

Unified business due to renewed energy, internal support, and camaraderie at all levels

Solution

When the CEO brought Stewart Leadership in, the plan of attack was to focus solely on the senior executive leadership team, unifying and developing it, eliminating silos, and creating a more market-focused and responsive team that supported one another and the business. Over the course of a year, Stewart Leadership met with, interviewed, assessed, and individually coached each executive team member. Through the use of the content in the Stewart Leadership Book Series, the LEAD NOW! 360 Assessments, and three multi-day off-sites tailored to building a high-performing team, the leadership team was transformed.

Results

According to the CEO, the team became the highest performing team he had ever seen in his career. The CEO went on to mention the off-site training, “The effect that Stewart Leadership had on my executive team was magical.” He has been so impressed with the results brought about by Stewart Leadership that he has brought them with him in every stage of his career, allowing Stewart Leadership to transform teams in Australia, Hong Kong, and the U.S.

The trickle-down effect of the change within the senior leadership team was immediately evident: less turnover, removal of silos within the organization, the creation of a win-win culture, and improved employee morale. The business became far more competitive and unified due to the renewed energy, internal support, and camaraderie on all levels.

CSL Limited is Hong Kong’s first mobile communications operator established in 1983. A private company, it launched the world’s first dual band 4G LTE with DC-HSPA+ network with the brands 1O1O, csl, and SUN Mobile. CSL is part of HKT Group, a Hong Kong telecommunications service provider.

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