Change Strategy & Training
at Regional Health
Regional Health identifies change management strategies and tools to increase Workday implementation success and reduce project risk
Challenge
A health care organization was implementing completely new HR and finance systems. Their new system, Workday, a human capital and financial management software vendor, was not receiving mind-share from the leadership team, and employees were unaware of the impending changes. The client wanted to replace their “opt-out” culture with a culture of creating organizational excellence. The program management office for the Workday implementation provided limited change support. Also, the internal change lead was new to the organization and new to a structured change management approach. The client required a customized change approach that leveraged their internal strengths and utilized industry best practices. They wanted sound strategies for change and practical tools to implement throughout the lifecycle of the Workday project implementation.
Created a detailed change plan using assessment date and structured change methodology.
Successfully led employees through Workday implementation and adoption.
Solution
Utilizing change readiness assessment tools, Stewart Leadership assessed the current state of change readiness, internal strengths, and opportunities for change management effectiveness. Stewart Leadership identified leader and employee openness to change and measured belief in the future success of the Workday implementation. From there, Stewart Leadership developed change management strategies and tactics based on data to mitigate anticipated resistance and reduce risk. Based on Stewart Leadership’s change management model, the tailored solution included change strategies and tactics, leveraging the organization’s strengths. In addition, Stewart Leadership supported the new internal change lead through a rigorous knowledge transfer program.
Results
The client embraced the change management strategies and tactics with the assurance that they would lead their employees through a successful Workday implementation. Clarity and confidence were built using assessment data and a structured change methodology, and a detailed change plan. Project team members endorsed the additional change support. Through executive stakeholder management, alignment was gained around the need for change and how to successfully prepare employees for the Workday implementation. Stewart Leadership identified and closed gaps in the training strategies and approach. The client mentioned that the change management plan and its leadership and caregiver alignment activities were the most organized and focused elements of the project team.
Regional Health is an integrated health care system with the purpose of helping patients and communities live well. The organization, with headquarters in Rapid City, South Dakota, provides community-based health care in more than 20 communities in two states and 32 specialty areas of medicine. As the largest private employer in western South Dakota, Regional Health is comprised of five hospitals, 24 clinic locations and employs nearly 5,000 physicians and caregivers.
